Webinars
May 22, 2012
"Achieve Top-Notch Customer Service and Resident Satisfaction in your ALF"
Developing a customer service program in the assisted living community presents both unique challenges and incredible rewards. Getting to know your resident and their family is the first step to meeting expectations and establishing a positive perception of the quality of life and services that your facility provides. But it doesn’t stop with the resident - it’s important that a positive culture be demonstrated by all staff members to treat every individual interaction, including co-workers, with respect and kindness. Every employee has the power to positively influence customer service in the Assisted Living Community!
Join us for a one hour webinar and learn the basic concepts that are essential in creating a positive culture, outstanding customer service, and happy residents and families!
1. Understand or acknowledge 5 key concepts that determine resident satisfaction.
2. Recognize the key areas of interest that residents measure quality of life.
3. Learn to measure the facility’s success in their focus on resident quality of life.
4. Understand the importance of the development of a “culture” as it relates to customer service.
$29, incl. 1 CEU
